Booking and Cancellation Policy
Please Read this Important Information
A 25% non-refundable deposit, per person, is due upon booking.
Full payment is due 120 days prior to arrival date. Cancellations made within 120 days of arrival are 100% non-refundable. If final payment has not been received by the 120 day deadline, Island Lake reserves the right to cancel the booking without notice and re-sell the seat.
There will be no exceptions to this policy
Island Lake strongly recommends guests purchase Visitors to Canada Medical and/or Trip Cancellation/Interruption Insurance. For more information visit Lifestyle Financial Insurance
In the event that you are unable to attend a tour with us you may choose to fill your seat with another guest at no extra cost. We ask that the office be notified of the name change and any pertinent guest information within 48 hours of the start of the tour. Island Lake Resort Group Inc, reserves the right to cancel tours at any time without notice. Under no circumstances is the company responsible for the clients inconvenience or travel expenses.
Late Arrival and Early Departures
Island Lake Lodge is located 8km up the Lizard Range and is only accessible by snow cat. Check in is at the guest parking lot at 5:00 pm and the cats depart at 5:30 pm the first day of your tour.
On the day of departure, the snow cats leave the lodge at 4:45pm at the latest, arriving back at the guest parking lot by 5:15pm.
If we need to make alternate arrangements for late arrivals or to bring guests out earlier than the stated departure times, late arrival and early departure fees will apply.
Island Lake recommends that guests come into Fernie a day before the pickup date and ski one day at the Fernie Alpine Resort. It is a fabulous mountain and a good warm up to the Island Lake experience; this would insure that you make the pick-up on time without it posing a problem due to flight or weather delays.
Returning guests will have the opportunity to book their same tour for the following season within 30 days of departure. After this period tours will be available for general booking, please call our office to check availability.
British Columbia Liquor Laws
Due to the specifics of British Columbia Liquor Laws, any alcohol on the premises must be purchased under our liquor license. As a result, any alcohol purchased outside of the lodge may not be brought onto the property. However, we have an extensive and eclectic wine library and serve a full selection of beers and spirits.